OPERATIONAL COACHING

Why choosing 'Operational Coaching'?

 

Operational coaching offers aim to help managers succeed in strategy & project implementation.

 

They cover hard skills (how to guarantee value creation, how to address risks, how to follow up performances) and soft skills (management skills, communication skills, ...).

 

We offer:

Performance Management Coaching

Project Implementation Coaching

Operational Risk Management Coaching

Performance Management Coaching


In most companies, even if world class strategy has been defined, even if business processes are at the top level, weak performance management will lead to failure.


Performance management is key to succeed.

This training/coaching offer aims to help directors and managers better manage their team and bring them motivation & enthusiasm to succeed in their job.

It will bring:

- Operational methodology and tools to manage teams;
- Soft skills necessary to address the human challenges (how to motivate, how to get buy-in, how to reward, ..)

 

 

 

 

 



 

 

Training session (1 day)

 

1. Why performance management

. Definition & history

. The performance cycle

. Benefits

  

2. Objectives setting & communication

. Strategy & organisation alignment

. Performance planning

. MBO methodology

. Communication

 

3. Coaching & feedback

. Daily performance management

. Results/behaviour

 

4. Performance review

. Process

. Rating scheme

. How to address poor performance

. Appraisal form

 

5. Rewarding

. Recognition

. Compensation

 

6. Soft skills to be a good manager

 

7. Specificities & challenges of vietnamese management

 

8. Conclusion

Coaching sessions (3-6 months)

 

For each trainee :

 

  • During the 1st month: 2  coaching sessions per week

 

  • After 1 month: 1 coaching session per week

 

  • The coach can be contacted any time by mail or phone

 ​

Coaching session (2-3 hours)

 

  • The trainee gives a feedback of his last actions and both discuss how to improve them.

 

  • The coach defines with his trainee the tasks to be done during the next period using the methodology & tools learned during the training session

 

  • They discussed the potential difficulties and how to overcome them

Project Implementation Coaching

 

In most companies, even if world class strategy has been defined, project execution is still a challenging point to reach strategy results.


Consulting skills are a breakthrough to get results.

This training/coaching offer aims to help (project) managers successfully execute projects.

Il will bring:

 

- Operational methodology and tools to manage and follow-up projects

- Soft skills necessary to address the human challenges (face-to-face interviews, meeting management, formal presentation, …)

 

 

 

 

 



 

 

Training session (1.5 days)

 

1. Why do firms need consulting skills?

. Type of consultants

. What do firm expect from consultants?

  

2. How to clearly understand sponsor’s requirements?

. How to structure the requirement document?

. What to ask to the sponsor?

. How to define the workload?

. What kind of results can (or not) be expected?

. How can the sponsor assess the project results?

 

3. Operational project management

. Governance & organisation of the project

. How to build an efficient project team?

. Kick off meeting

. Interviews management

. Simple & realistic timeline

. Actions operational follow up

. Risk management

. How to manage incidents and delays

. Project KPIs

  

4. Change management

. What is it?

. What kind of challenges will you meet?

. Power Map

. Change management for the managers

. Change mangement for the fields people

 

5. Final presentation & final report

. Lobbying

. What to put in?

. How to be successful?

 

6. Soft skills

. Management skills

. Presentation skills

Coaching sessions (3-6 months)

 

For each trainee :

 

  • During the 1st month: 2  coaching sessions per week

 

  • After 1 month: 1 coaching session per week

 

  • The coach can be contacted any time by mail or phone

 ​

Coaching session (2-3 hours)

 

  • The trainee gives a feedback of his last actions and both discuss how to improve them.

  • The coach defines with his trainee the tasks to be done during the next period using the methodology & tools learned during the training session

  • They discussed the potential difficulties and how to overcome them

Operational Risk Management Coaching

 

Efficient Operational Risk Management helps firms reduce their Basel equity requirement.

 

This Operational Risk Management Maturity Assessment aims to highlight the remaining challenges of your firm to get a world class operational risk management system.

Relying on a set of 100 criterias, grouped in 8 categories, it will assess your level of maturity and point out the weaknesses to be improved.

 

 

 

 

 



 

 

Final Report

 

0. Executive Summary
1. Presentation of the firm XXX
2. Presentation of the Risk Management Organisation
3. List of interviews & site visits

4. Operational Risk Management Situation & Analysis
     • Governance
     • Organisation
     • Risk assessment (Risk mapping & KRI)
     • Incident Management & complaint management
     • IS risk management
     • Business Continuity Plan
     • Monitoring
     • Business processes & procedures
     • Evaluation of the cost of operational risks
5. Recommendations & action plan